Support
Find the right next step.
For setup and licence questions, start with the relevant guide or the licence recovery page. Paddle buyer support remains available for payment and refund questions.
Choose the topic you need
It will not find my speakers
Check speaker discovery, the network connection and the app’s setup status.
Discovery checklist →It drops out or drifts
Check one speaker at a time, then compare your saved group.
Troubleshooting →I am setting it up for the first time
Install, the one-time engine setup, pairing codes, groups and sound.
Setup guide →I need my licence file again
Open the purchase page and verify the purchase email and Paddle transaction ID to download it again.
Recover licence file →I want a refund
See the refund policy for conditions and how to contact us.
Refund policy →I am moving to a new Mac
Add the existing licence file on the new Mac, request a transfer in SoundFerry and confirm the link sent to the purchase email.
Setup guide →
What to include when contacting support
These details help us understand your setup.
- 01
The output of Settings → Check setup
It reports each requirement and which one is failing. Include any setup messages that you see.
- 02
Your macOS version and Mac model
Include the chip and macOS version.
About This Machas both. - 03
Which speakers are in the group
Brands and models. "Two HomePod minis and a Sonos Era 100" is enough.
- 04
What the network looks like
One router or a mesh, whether the Mac is wired, and whether the speakers are on 2.4 or 5 GHz.
- 05
What you expected and what happened
Including how long it took to go wrong — immediately, or after twenty minutes.
Licence recovery and moving to another Mac
To download a licence file again, open the purchase page and provide the purchase email address and Paddle transaction ID. The values are checked against the completed purchase; entering them does not by itself activate another Mac.
A purchased licence is assigned to one Mac at a time. On a replacement Mac, add the licence file in SoundFerry and request the email-confirmed transfer. Use the time-limited link sent to the purchase email address to assign the licence to the new Mac. The previous Mac then cannot renew its activation lease, although a lease already issued to it may remain valid until it expires.
If it simply does not work on your network
Contact support with the details above so we can help investigate your setup.
See the conditions in our refund policy. The 7-day trial lets you check your speakers before purchasing.
Common questions
What if it does not work on my network?
Use the seven-day trial to check your speakers and network before buying. Refund requests follow Paddle’s refund policy and buyer terms; use Paddle buyer support to request one.
How much is it, and is it a subscription?
The price is 49 USD once, with no subscription. Your purchase includes all future updates, including major versions. See licence and payment details.
How does the trial work?
The trial provides 7 days from activation, with no payment card required. Internet access is needed at activation, when restarting the app, and normally every 12 hours during use. Playback stops if the trial permission expires without a successful check. See the full trial conditions.
What do I need?
macOS 14 or later on Apple Silicon, compatible AirPlay or Google Cast speakers on the same network, and administrator authentication to install the driver. The distributed PKG is for Apple Silicon.
Why does it need a restart after installing?
Installing the virtual audio driver requires administrator authentication and a Mac restart. Follow the installer instructions when updating the driver. App-only updates use a separate update path.
Will macOS ask for microphone access?
SoundFerry uses an output-only virtual audio driver and does not request microphone permission.